![]() ![]() This document describes how to configure Oracle Identity Cloud Service to provide Single Sign-On (SSO) for Moxtra using SAML. “We want to be the leader in helping businesses automate and manage their External Interaction Processes to reap efficiencies and orchestrate modern digital experiences for all their stakeholders”.Previous Next JavaScript must be enabled to correctly display this content “The update of our name reflects the evolution of our identity as a Modern Business Interaction Flow solution provider ” said Subrah Iyar, CEO and co-founder of Moxo. This enables snap-in business process integration, blending structured and unstructured business interactions supporting the entire lifecycle of client management - from onboarding, servicing to exception handling. While retaining the mobile-first approach, the Moxo solution now encapsulates powerful collaboration within the higher order framework of structured client interaction workflows. Over the past several years, working with a large number of customers, the solution has evolved significantly to become a one-stop Business Interaction Flow solution. Moxtra was originally conceptualized as a mobile-first solution for business communication. Our research underscores the opportunity for companies to adopt an optimal one-stop business workflow solution for reducing manual interactions and streamlining their delivery of high-value client services.” “In this new landscape, organizations in client-facing industries face particular challenges, including building strong client relations in a remote work environment without depending on face-to-face interaction and ensuring sensitive information is shared in a secure manner. “We now live in a digital-first world where business customers expect to be able to access high-value service quickly via technology,” said Leena Iyar, Chief Brand Officer for Moxo. The report’s findings confirm service providers in high-touch industries are responding to the evolving expectations of their employees and clients by investing heavily in a digital service solution and Moxo’s rebrand signifies its commitment to meet the needs of these organizations with an an all-in-one solution as it continues to pioneer the engagement space. 74% noted their clients are all located in their regional vicinity. However, most service providers aren’t taking action. Digital offers geographic expansion opportunities as both clients and talent are open to remote collaboration. 85% of clients would consider using a service provider outside their geographic area and employees agree – 90% believe it would be beneficial to engage with clients outside their region.Service providers are responding to client demand by investing in digital but the opportunity exists to consolidate and automate routine processes and tasks. Almost three-quarters of employees (73%) believe digital solutions will be extremely important to improve business efficiency and 60% believe they will be extremely important in enhancing client service delivery and account management moving forward – underpinning the need for a comprehensive approach to manage workflows. ![]() This challenge has only worsened, as 63% of employees and 64% of clients felt the same in 2020.
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